FAQs

Frequently Asked Questions

What is your return policy?

Due to the nature of our products, we do not accept returns.  Please contact us if there is a problem with your order.

If your item arrives damaged, please contact is immediately.  Photos of packaging and damaged item are required to submit a claim.

Do you offer customization?

Yes!  We offer customization and are able to personalize.  Please contact us.

How long does it take to process my order?

All ready to ship items will be shipped within 3 business days.

Customized and made-to-order items vary in processing time.  The average processing time to create your item is 3 to 10 business days.

Do you offer rush service?

If you need rush service, please contact us and we will do our best to accommodate your request.

 Shipping questions?

All items are shipped with insurance and tracking.